Refund policy

Hairprint Return & Refund Policy

At Hairprint, your safety and product quality are our top priorities. Because our formulas are made with food-grade ingredients and contain no harsh preservatives, they have a shorter shelf life and require careful handling. For this reason, certain items are not eligible for return.

Items Not Eligible for Return

Hairprint kits and their individual components are not returnable, including:

  • True Color Restorer

  • Hairprint Plus

  • RePigment

These products cannot be restocked or reused once shipped and therefore are not eligible for returns or refunds, regardless of condition.

Bundles

True Color Restorer, True Color Restorer Plus, and all related components—and any bundles that include these items—are not eligible for return.
For all other eligible bundles, the full set must be returned together. Partial returns cannot be accepted.

Eligible Returns

All other Hairprint products may be returned within 30 days if they are:

  • Unopened

  • Unused

  • In brand-new, resaleable condition

Customer is responsible for return shipping.

Damaged or Defective Items

If an item arrives damaged, leaking, or defective, please contact Support within 7 days of delivery with photos. We will assist you promptly.

How to Make a Return (U.S. Customer Only):

You may send back any unopened, non-kit or component product to 3055 Enterprise Ct., Vista, CA 92081. The return must post marked back to us so the return arrives within 30 days from the date of purchase to receive a full refund.

 

•  Hairprint can only accept returns on products purchased directly from us and from the individual who originally placed the order. All refunds go back to the original method of payment. If you purchased from another retailer or received an item as a gift, you will need to contact that retailer or individual.

•  Because we pay for these shipping costs up front, this cost is not refundable under any circumstances, even if your return is unable to be accepted.  If a return is unable to be accepted, once received, it is the property of Hairprint and cannot be reshipped back to you.  For this reason, please DO NOT ship items back to us that are ineligible for a return.

• If you are an international customer, please contact us for further assistance in making a return. 

• You are responsible for packing the items appropriately so that they do not get damaged during transit. Returns that are received with damaged items as a result of improper packing are not eligible for a refund. If the carrier is at fault for mishandling the return, you may make a claim with the carrier for reimbursement if applicable.

• Hairprint does not offer product exchanges, so if you're returning an item to purchase something else, proceed with the return and order the correct or preferred item at your convenience (either before or after you have received your refund).

If you have questions at any point, our Support team is here to help.