Our mission is to make you a happy customer! If you have any questions or problems, we encourage you to contact us so we can assist you with whatever you need. Please read our refund policy carefully before placing an order or making a return.
Need to make a return? Easy! CLICK HERE. Please carefully read all information about returns before shipping items back to us to ensure you are eligible for a refund!
Returns, Refunds, and Shipping Policy (Subject to Change without Notice):
You may return products back to us in new/unopened condition within 45 days from the purchase date. Sale/clearance/promotional products and Hairprint Kit Components are final sale only. We do not accept returns on opened/used products or products with cosmetic damage. All returns may be subject to a 10% restocking fee. Items that shipped for free automatically have a 10% restocking fee applied, but if the item is cosmetically damaged but can be refurbished, a 20% fee may be applied. Refused orders are charged a 20% restocking fee. If you wish to return a product, please click here for more information and to make an easy online return with a shipping label you can print out.
Hairprint does not cover, provide, or reimburse return shipping costs, and the original shipping cost is non-refundable. The RMA number and your order number(s) must be on the shipping label/package (automatic when our return center is used). The return must post marked back to us so the return arrives within 45 days from the date of purchase. If you are returning products outside of the U.S., please contact us for further assistance.
Once we receive the return, your refund will be processed within 7 business days, and it will take 5-10 calendar days for the refund to post back to your account originally used to purchase. If you purchased our products from another retailer, you must contact them directly regarding returns, exchanges, and/or refunds.
If you believe you received the wrong product, ordered the wrong product, or received a damaged product, please contact us immediately. If a product arrives damaged, please document and provide photo/video evidence of the damage along with your order number to firstname.lastname@example.org. We will investigate and resolve the situation as quickly as possible for you. If you use or discard a product that is incorrect and/or damaged before the situation has been discussed and resolved, or wait until after 45 days from the purchase date, a refund or credit on the product is forfeit.
If your order is determined by investigation to be lost or damaged during transit by the shipping carrier and your order was not insured, Hairprint may reimburse up to $99 USD of the value of the package (shipping is non-refundable), and under some circumstances you may be able to get reimbursed by the shipping carrier for the shipping cost (based on the shipping carriers policies). You may apply this credit to a new order, but Hairprint does not offer refunds under these circumstances.
It is the customer's responsibility to be available or make arrangements to ensure that the shipping carrier can deliver the package safely and securely. When a shipment is confirmed delivered but cannot be located, it is no longer the responsibility of the shipping carrier or Hairprint and is not eligible for a claim even if it's insured.
Insurance/signature required deliveries can be selected during checkout for most customers, but if you do not see an option, you can arrange this by contacting us before you order. We strongly recommend that any order over $99 USD in value have insurance and a signature required delivery. Any claim for a lost or damaged package must be made within 45 days from the purchase date.
All shipping costs, domestic and international, are non-refundable and the financial responsibility of the customer. Hairprint is not responsible for carrier calculated estimates (time or price) nor does Hairprint guarantee delivery dates. If you place an order with a shipping service that is guaranteed by the carrier and they do not meet their commitment, Hairprint will contact the carrier on your behalf to request a refund. You will be issued a refund for the shipping only if it is approved by the carrier based on their policies.
International Orders: The cost of shipping does not cover or include any VAT (value added tax) or additional fees you may incur from customs or the carrier, and all are the sole responsibility of the recipient/consignee. It is the customer’s responsibility to know and understand these taxes/fees relevant to their shipping location prior to placing an order. Due to strict import laws in some countries, we may not be able to ship products to your location.
Please make sure to double check your shipping address before placing an order. If an order cannot be delivered due to incomplete, insufficient or incorrect address information, the order must be returned to us within 45 days by the carrier from the date of purchase in order to be eligible for a refund. If you would like us to reship the order once it is returned to us, you are responsible for the cost to reship. If the order is successfully delivered to an incorrect address, the customer is responsible for retrieving the package.
If an order in the U.S. is refused, as long as it arrives back to us within 45 days from the purchase date, you may be eligible for a refund minus a 20% restocking fee. In some circumstances, additional shipping costs may be deducted from the total of your refund and a restocking fee of 10% may be applied. If an order is refused or unclaimed by the recipient/consignee outside of the U.S., it is considered forfeit and not eligible for a refund. We do not arrange return shipping on international orders, your package will be abandoned unless you accept delivery.
Hairprint reserve's the right to cancel an order that we believe to be fraudulent. We do not allow orders to be made by use of a proxy server. The billing address must match the information on file with your financial institution. International orders shipped to an address other than the billing address are subject to review and/or cancellation.
Hairprint does not reimburse any costs you may incur using our products, such as salon expenses or stained clothing or towels. It is the customer's responsibility to use our products appropriately. Please carefully read all instructions and information on this website before using our products.
Hairprint takes chargebacks very seriously. They may result in legal action and becoming ineligible to purchase products on our online store. Before you dispute any charge, please contact our support staff for assistance. Once a chargeback is issued, Hairprint must fight the charge and it severely limits our options to provide service to you. It is in your best interest as a customer to never issue a chargeback as a first or second resort until you know what your options are.
Please contact us if you have any questions about these policies. These policies are subject to change without notice.
Last updated: April 28th, 2017